Support
Old4NewGames Support
Get help with Old4NewGames accounts, orders, listings, payments, shipping, tracking, returns, reports, privacy, and marketplace safety.
Contact support
Email [email protected] and include the account email, order number, listing URL, device type, and a clear description of what happened. Screenshots or item and packaging photographs are useful when they show the issue without exposing sensitive information.
For order help, use the order details, report button, tracking history, and buyer or seller conversation whenever those tools are available.
Order and shipping problems
Contact support when an item never ships, tracking stops updating, a package appears lost, the wrong item arrives, the item is damaged, parts are missing, or the item does not match the listing. Keep the item and packaging while the issue is reviewed.
Tracking events and estimated delivery dates come from the carrier and may not appear immediately after drop-off. If tracking says delivered but the package is missing, first check the address, mailbox, delivery area, building office, neighbors, and carrier.
Payments and payouts
Stripe handles card payments, payment authentication, seller identity verification, connected bank accounts, transfers, refunds, and payouts. Stripe status and compliance requirements can affect when a payment or payout becomes available.
Never send a full card number, bank number, Social Security number, password, or government ID through email or marketplace messages. Use the secure Stripe flow for sensitive payment and identity information.
Safety and account access
Report harassment, fraud, counterfeit or stolen goods, illegal listings, off-platform payment pressure, phishing, impersonation, review manipulation, or suspicious messages. If you suspect account takeover, contact support promptly.
Account deletion is available in settings. Some order, payout, tax, security, dispute, fraud-prevention, and legal records may need to be retained.